Common OEM Bag Defects & How QC Prevents Them

Discover how to run a oem bag manufacturing program for United States: materials, tech pack, sampling, QC and shipping. Get OEM/ODM-ready checklists and quote

March 29, 2026 • 10 min read
Common OEM Bag Defects & How QC Prevents Them cover
Product render
Product sample
Guide

Where a Custom Bag Gets Made and How It Moves

If you are targeting United States with a value positioning, the key is to prevent variance: materials, trims, workmanship and packout rules must be written and checked.

Primary SEO focus: oem bag manufacturing. Secondary: bag quality control, custom bag manufacturer, private label bags, custom logo bags, OEM ODM bags.

The checkpoints that decide whether bulk runs

Where you need the granular row detail, travel bag specifications carries it with the test methods and sample sizes attached.

Any tour worth taking is a control-point checklist in disguise, not a showroom trip.

How the line handles your SKU

  1. Lock claim scope, price target and carton rules, and only then sample.
  2. Within material sourcing, lock by spec: coating/laminate spec, fabric route, trim vendors.
  3. Pattern work: cut templates, define tolerances, plan the stress-point build-up.
  4. Cutting stage: check grain direction plus marker efficiency; hold shade lots steady.
  5. Sewing and welding: hold the line on stitch spec, seam allowance, critical-zone reinforcement.
  6. At the final assembly stage, placement jigs position logos, hardware and accessories.
  7. Finish on AQL sampling, correct carton marking and complete documents.

Typical buyer use scenarios

  • brand launches
  • wholesale programs
  • corporate procurement
  • retail distribution

Key functions buyers request most

  • custom sizing
  • durable construction
  • logo branding options
  • retail-ready packaging
  • consistent QC

Choosing the Best Materials for Custom Bags

MaterialPerformanceCost RangeLeading ForAdvantages & LimitationsRisks & How to Control
nylonEven-handed durability (ISO 13934 tensile per the specification); good abrasion (ISO 12947 to spec); stable for brandingUS$1.6–5.5 / meter (per spec)Running styles with predictable yieldMerits: versatile. Watch-outs: performance depends on coating/finishLock coating spec, color tolerance and print compatibility; confirm reinforcement mapping
PU coated polyester (600D, as specified)Good repellency (ISO 4920 / AATCC 22 as specified); moderate barrier (ISO 811 to spec)US$1.2–6.0 / meter (as specified)Value/core lines where print clarity mattersAdvantages: cost controlled. Trade-offs: coating wear over timeDefine spray rating targets and abrasion resistance benchmarks; protect high-wear zones
Recycled RPET (route, to spec)Sustainability positioning; performance depends on coating/laminate (ISO 4920 / ISO 811 per the specification)US$1.5–3.8 / meter (to spec)Eco positioning programs and corporate procurementUpsides: sustainability narrative. Trade-offs: supply stability and lot drift risksLock supplier lots, traceability and color delta; validate print and coating compatibility

Triage the material decision

  1. Decide from the field conditions: rubbing, carrying load and water drive the choice.
  2. Decide whether the claim covers the whole bag or only zones like the main compartment.
  3. Every referenced ISO/AATCC/ASTM procedure should be listed, together with the numeric bar for approval.
  4. Choose route-suitable trims, from zipper type and sliders to buckles and webbing strength.
  5. Confirm that print and branding suit the specified fabric.
  6. Scuffing and creasing usually trace to transit, not to stitching defects.

Design, Sampling and Sign-Off

The specification sheet that avoids a second round

  • Artwork files: vector format, color codes, size, and placement coordinates
  • Construction notes: stitch type, stitch density, seam allowance, reinforcement mapping
  • Branding method: print/embroidery/patch method, backing, and acceptance examples
  • Packing format spec: insert, polybag, carton count, carton marking, barcode placement
  • Testing plan: references and pass criteria (ISO/AATCC/ASTM to spec)
  • Revision control: version number, change log, and approval record

What happens first, second and third

  1. Write down the customer, the price tier and the role it plays.
  2. Confirm the claim scope and its test plan by spec.
  3. Artwork placement, tolerance map, measurement table and BOM: four pieces that make the tech pack.
  4. Fit, structure and material route get validated at prototype sampling.
  5. Final BOM, final packaging route: the PP stage.
  6. Sign-off requirement: QC checklists plus the reference sample, ahead of bulk cutting.

Getting the sample right first time

  • Confirm fabric shade and coating feel with the actual supplier lot (per spec).
  • Review artwork location physically on paper before the selected print process runs.
  • Load-test every anchor point: webbing, grab handles and D-ring areas, to specification.
  • Confirm the zipper path, then slider feel, then the cycle requirement per spec.
  • Three things need checking per lane: rub marks, folding lines, and defence against humidity.
  • Lock all changes before bulk cutting; avoid late feature creep.

Reducing back-and-forth before bulk

Where you need the granular row detail, travel bag specifications carries it with the test methods and sample sizes attached.

From first build to annual reorder

Success example (anonymized): a value program targeting United States reduced rework by freezing a single tech pack, running one pre-production sample using the final BOM, and aligning QC checkpoints before cutting. A construction that can be duplicated means each season's reorder goes to the same partner.

Production Options at Each Volume

Weigh MOQ requirements against turnaround duration and price tier using the options table.

Production TypeLead TimeMOQCost LevelPreferred For
Small-batch pilot run6-10 working days + 35-50 days500 pcsmediumStartups, corporate gifting, SKU validation
Standard OEM mass production35-50 daysmedium–high (per spec)optimizedRetail replenishment and stable demand
New tooling / new specified materials routesampling + production per specas specifiedpremiumNew silhouettes and claim-led innovation

Methods and the numbers behind them

  • Bonding / lamination requirements and peel strength targets (per the specification)
  • Foam thickness and density for structure (to spec)
  • Stitch density and thread type for load zones (as specified)
  • Edge binding method and tolerance for clean finishing
  • Fittings installation: jigs, torque control, and anti-loosening measures (to spec)

Branding Methods and Final Build Steps

Choosing how to apply your logo

Rather than repeat the same matrix here, keep the detailed grading with the central reference on the full manufacturing workflow — it lists the acceptance numbers and sampling levels our team works to.

Keeping returns down at the last station

  • Brand mark alignment check against placement template
  • Trims and hardware function check: buckles, sliders, and snaps
  • Visual check for wrinkles, creases, and surface scuffs before packing

Shipping Mode, Cost and Timing

The export sequence, gate by gate

  • Confirm packaging spec (inner polybag, inserts, carton marking).
  • Warehouse scanning depends on locked labeling, barcodes and carton counts.
  • Buffer time should be planned around inspections and export documents.

Questions to Settle Before Signing

Check every point here prior to signing your OEM/ODM bag contract.

What to ask before you place volume

  1. Do they price the pack and flag every assumption they made?
  2. Are alternatives by spec offered, and BOM sourcing controlled by them?
  3. Do they evidence QC checkpoints, IQC to IPQC to FQC, and an AQL plan?
  4. Without hurting workmanship, can they allow a flexible MOQ?
  5. Can they give firm lead time commitments and a defined escalation path?
  6. Do they bring packaging and shipping know-how that fits your market?

What an audit should look at, line by line

  • Incoming material inspection records and traceability by lot
  • Needle control and metal detection process (if required as specified)
  • Inline QC stations and sampling frequency
  • Measurement tools calibration and template storage
  • Packing area: carton marking, barcode process, and SKU separation

Where the value sits

Numbers age badly when copied into dozens of places, so the maintained version of this grid stays on material selection.

Preventing Defects at the Specification Stage

Most repeat defects in an OEM bag programme trace back to an ambiguous specification rather than to a careless operator. A tech pack that names the fabric but not the coating, the thread but not its Tex, or the colour but not the tolerance, leaves every decision to whoever is standing at the machine that day. Prevention starts by making the document measurable: dimension tolerances of plus or minus 3 mm, a named thread specification, stitch density, and a signed colour standard.

A design-for-manufacture review before tooling catches the geometric problems that no amount of inspection will fix. Seam allowances below 10 mm creep under load, inside radii below 25 mm cannot be sewn cleanly on a compound feed machine, and hardware hole spacing that does not match a standard die forces hand setting. Catching these on paper costs nothing; catching them after 500 units are cut costs the whole run.

The pilot run is the most effective prevention tool available. Thirty to fifty pieces are built at full line speed on production tooling rather than by a sample room, then inspected 100% and torn down. The teardown is where problems appear: seam margins thinner than specified, foam compressed at a fold, or a lining that fights the shell. Nothing goes to the main schedule until the pilot is signed off.

Controls That Hold Unit 5,000 to the Standard of Unit 1

Once production starts, drift is the enemy. A golden sample is sealed and held at the line as the reference, with a second retained sample kept for 12 months. Any material substitution, tooling change or process change goes through written change control and triggers a fresh first-piece approval. Incoming fabric is graded on the 4-point system before cutting, and needles are changed on a fixed schedule to stop hole damage accumulating on coated shells.

  • Golden sample: sealed reference at the line, plus one retained for 12 months.
  • Pilot run: 30 to 50 pieces at line speed, inspected 100%, then torn down.
  • Incoming fabric: 4-point grading, lots above 20 points per 100 square yards rejected.
  • Needle policy: scheduled change every 8 working hours on coated and laminated fabrics.
  • Final inspection: ISO 2859-1 level II, AQL 2.5 Major, 4.0 Minor, Critical 0.
  • Corrective action: 8D report raised for any Major trend, closed within 15 working days.

Recurring problems are treated as system failures. Defect data is tracked by style, line and lot code, and a Pareto review before each repeat order decides what changes in the process, not just in the inspection. A corrective action that only adds inspection capacity costs money twice, since the defects are still made before they are sorted out.

QUANZHOU JUNYUAN BAGS runs this across 7 production lines with 149 machines and a monthly output of 200,000 bags, and issues corrective action plans within 24 to 48 hours of a rejection. Lot coding on every carton means a complaint arriving months later can be traced to a specific fabric lot, shift and inspection record, which is what turns a returns problem into a closed corrective action rather than a recurring dispute. The wider build sequence is described under bag manufacturing process; detection-side checks are covered in common bag defects and early QC detection.

Preventing Defects at the Specification Stage

Most repeat defects in an OEM bag programme trace back to an ambiguous specification rather than to a careless operator. A tech pack that names the fabric but not the coating, the thread but not its Tex, or the colour but not the tolerance, leaves every decision to whoever is standing at the machine that day. Prevention starts by making the document measurable: dimension tolerances of plus or minus 3 mm, a named thread specification, stitch density, and a signed colour standard.

A design-for-manufacture review before tooling catches the geometric problems that no amount of inspection will fix. Seam allowances below 10 mm creep under load, inside radii below 25 mm cannot be sewn cleanly on a compound feed machine, and hardware hole spacing that does not match a standard die forces hand setting. Catching these on paper costs nothing; catching them after 500 units are cut costs the whole run.

The pilot run is the most effective prevention tool available. Thirty to fifty pieces are built at full line speed on production tooling rather than by a sample room, then inspected 100% and torn down. The teardown is where problems appear: seam margins thinner than specified, foam compressed at a fold, or a lining that fights the shell. Nothing goes to the main schedule until the pilot is signed off.

Controls That Hold Unit 5,000 to the Standard of Unit 1

Once production starts, drift is the enemy. A golden sample is sealed and held at the line as the reference, with a second retained sample kept for 12 months. Any material substitution, tooling change or process change goes through written change control and triggers a fresh first-piece approval. Incoming fabric is graded on the 4-point system before cutting, and needles are changed on a fixed schedule to stop hole damage accumulating on coated shells.

  • Golden sample: sealed reference at the line, plus one retained for 12 months.
  • Pilot run: 30 to 50 pieces at line speed, inspected 100%, then torn down.
  • Incoming fabric: 4-point grading, lots above 20 points per 100 square yards rejected.
  • Needle policy: scheduled change every 8 working hours on coated and laminated fabrics.
  • Final inspection: ISO 2859-1 level II, AQL 2.5 Major, 4.0 Minor, Critical 0.
  • Corrective action: 8D report raised for any Major trend, closed within 15 working days.

Recurring problems are treated as system failures. Defect data is tracked by style, line and lot code, and a Pareto review before each repeat order decides what changes in the process, not just in the inspection. A corrective action that only adds inspection capacity costs money twice, since the defects are still made before they are sorted out.

QUANZHOU JUNYUAN BAGS runs this across 7 production lines with 149 machines and a monthly output of 200,000 bags, and issues corrective action plans within 24 to 48 hours of a rejection. Lot coding on every carton means a complaint arriving months later can be traced to a specific fabric lot, shift and inspection record, which is what turns a returns problem into a closed corrective action rather than a recurring dispute. The wider build sequence is described under bag manufacturing process; detection-side checks are covered in common bag defects and early QC detection.

Preventing Defects at the Specification Stage

Most repeat defects in an OEM bag programme trace back to an ambiguous specification rather than to a careless operator. A tech pack that names the fabric but not the coating, the thread but not its Tex, or the colour but not the tolerance, leaves every decision to whoever is standing at the machine that day. Prevention starts by making the document measurable: dimension tolerances of plus or minus 3 mm, a named thread specification, stitch density, and a signed colour standard.

A design-for-manufacture review before tooling catches the geometric problems that no amount of inspection will fix. Seam allowances below 10 mm creep under load, inside radii below 25 mm cannot be sewn cleanly on a compound feed machine, and hardware hole spacing that does not match a standard die forces hand setting. Catching these on paper costs nothing; catching them after 500 units are cut costs the whole run.

The pilot run is the most effective prevention tool available. Thirty to fifty pieces are built at full line speed on production tooling rather than by a sample room, then inspected 100% and torn down. The teardown is where problems appear: seam margins thinner than specified, foam compressed at a fold, or a lining that fights the shell. Nothing goes to the main schedule until the pilot is signed off.

Controls That Hold Unit 5,000 to the Standard of Unit 1

Once production starts, drift is the enemy. A golden sample is sealed and held at the line as the reference, with a second retained sample kept for 12 months. Any material substitution, tooling change or process change goes through written change control and triggers a fresh first-piece approval. Incoming fabric is graded on the 4-point system before cutting, and needles are changed on a fixed schedule to stop hole damage accumulating on coated shells.

  • Golden sample: sealed reference at the line, plus one retained for 12 months.
  • Pilot run: 30 to 50 pieces at line speed, inspected 100%, then torn down.
  • Incoming fabric: 4-point grading, lots above 20 points per 100 square yards rejected.
  • Needle policy: scheduled change every 8 working hours on coated and laminated fabrics.
  • Final inspection: ISO 2859-1 level II, AQL 2.5 Major, 4.0 Minor, Critical 0.
  • Corrective action: 8D report raised for any Major trend, closed within 15 working days.

Recurring problems are treated as system failures. Defect data is tracked by style, line and lot code, and a Pareto review before each repeat order decides what changes in the process, not just in the inspection. A corrective action that only adds inspection capacity costs money twice, since the defects are still made before they are sorted out.

QUANZHOU JUNYUAN BAGS runs this across 7 production lines with 149 machines and a monthly output of 200,000 bags, and issues corrective action plans within 24 to 48 hours of a rejection. Lot coding on every carton means a complaint arriving months later can be traced to a specific fabric lot, shift and inspection record, which is what turns a returns problem into a closed corrective action rather than a recurring dispute. The wider build sequence is described under bag manufacturing process; detection-side checks are covered in common bag defects and early QC detection.

Preventing Defects at the Specification Stage

Most repeat defects in an OEM bag programme trace back to an ambiguous specification rather than to a careless operator. A tech pack that names the fabric but not the coating, the thread but not its Tex, or the colour but not the tolerance, leaves every decision to whoever is standing at the machine that day. Prevention starts by making the document measurable: dimension tolerances of plus or minus 3 mm, a named thread specification, stitch density, and a signed colour standard.

A design-for-manufacture review before tooling catches the geometric problems that no amount of inspection will fix. Seam allowances below 10 mm creep under load, inside radii below 25 mm cannot be sewn cleanly on a compound feed machine, and hardware hole spacing that does not match a standard die forces hand setting. Catching these on paper costs nothing; catching them after 500 units are cut costs the whole run.

The pilot run is the most effective prevention tool available. Thirty to fifty pieces are built at full line speed on production tooling rather than by a sample room, then inspected 100% and torn down. The teardown is where problems appear: seam margins thinner than specified, foam compressed at a fold, or a lining that fights the shell. Nothing goes to the main schedule until the pilot is signed off.

Controls That Hold Unit 5,000 to the Standard of Unit 1

Once production starts, drift is the enemy. A golden sample is sealed and held at the line as the reference, with a second retained sample kept for 12 months. Any material substitution, tooling change or process change goes through written change control and triggers a fresh first-piece approval. Incoming fabric is graded on the 4-point system before cutting, and needles are changed on a fixed schedule to stop hole damage accumulating on coated shells.

  • Golden sample: sealed reference at the line, plus one retained for 12 months.
  • Pilot run: 30 to 50 pieces at line speed, inspected 100%, then torn down.
  • Incoming fabric: 4-point grading, lots above 20 points per 100 square yards rejected.
  • Needle policy: scheduled change every 8 working hours on coated and laminated fabrics.
  • Final inspection: ISO 2859-1 level II, AQL 2.5 Major, 4.0 Minor, Critical 0.
  • Corrective action: 8D report raised for any Major trend, closed within 15 working days.

Recurring problems are treated as system failures. Defect data is tracked by style, line and lot code, and a Pareto review before each repeat order decides what changes in the process, not just in the inspection. A corrective action that only adds inspection capacity costs money twice, since the defects are still made before they are sorted out.

QUANZHOU JUNYUAN BAGS runs this across 7 production lines with 149 machines and a monthly output of 200,000 bags, and issues corrective action plans within 24 to 48 hours of a rejection. Lot coding on every carton means a complaint arriving months later can be traced to a specific fabric lot, shift and inspection record, which is what turns a returns problem into a closed corrective action rather than a recurring dispute. The wider build sequence is described under bag manufacturing process; detection-side checks are covered in common bag defects and early QC detection.

Frequently Asked Questions (FAQs)

What belongs in a tech pack to stop bag defects recurring before sampling?

Name the fabric with coating weight, thread in Tex, stitch density, hardware finish, dimensional tolerances of plus or minus 3 mm and a signed colour standard. Ambiguity in any of those is what leaves decisions to the operator. A specification review is held before the first sample is cut, with sign-off recorded on the tech pack.

How does a pilot run of 30 to 50 pieces reduce defects at 5,000 units?

The pilot is built at full line speed on production tooling, then inspected 100% and torn down. Teardown reveals thin seam margins, compressed foam and lining tension that a hand-made sample room piece never shows. The teardown report is filed with the approval record and referenced at every reorder.

Which method is used when a defect repeats across two production runs?

An 8D corrective action report is raised, covering containment, root cause, permanent corrective action and prevention, closed within 15 working days. Repeat occurrence after closure triggers a specification or tooling review. Containment is applied to the current lot first, so the fix never waits for the next run.

How is a golden sample controlled so the last bag matches the first?

The approved sample is sealed and held at the line as the working reference, with a second retained for 12 months. Any material or tooling change requires written change control and a fresh first-piece approval. Unrecorded substitution is the single largest source of repeat defects across reorders.

What tolerance sheet prevents dimensional drift across repeat bag orders?

A dimension sheet lists every critical measurement with a tolerance, normally plus or minus 3 mm on sewn soft goods and plus or minus 1 mm on cut panels. It is re-verified on the pilot run of every reorder. Critical measurements are logged for five units per shift, and a trend outside tolerance stops the line for adjustment.

How does incoming fabric inspection prevent shading defects in cut panels?

Rolls are graded on the 4-point system and lots scoring above 20 points per 100 square yards are rejected. Shade is then checked against the standard under D65 lighting, and one unit is cut from a single dye lot. Rolls are also checked for width and bow, because a bowed roll produces panels that sew short at one end.

Which geometric rules should a design-for-manufacture review enforce?

Keep seam allowances at 10 mm or more, inside radii at 25 mm or more, and hole spacing matched to standard hardware dies. Violating these forces hand work and produces defects that inspection cannot reliably screen out. Running the review alongside the 6 to 10 day sampling window adds no time to the schedule.

How are defect rates tracked when the same style is reordered quarterly?

Defects are logged by style, line and lot code, and a Pareto review runs before each reorder. Any category above 1% of inspected units triggers a process change rather than an increase in inspection intensity. The same Pareto is reviewed at the following reorder, so a fix is proven against data from at least two runs.

Next Steps and Further Guides

Internal resources

Related blog posts

Next step

Checklist
• Confirm target market & positioning for Custom Bag
• Lock keyword and claim scope for oem bag manufacturing
• Build a tech pack with BOM + tolerance map
• Choose materials route and validate tests (by spec)
• Plan sampling gates (lead time 6-10 working days)
• Set MOQ and cost targets (MOQ 500 pcs)
• Define QC plan and AQL checkpoints
• Confirm production + shipping timeline (35-50 days)
Diagram
Related product image

Let's scope your next order

Send over your requirements; a manufacturing plan and structured RFQ checklist are prepared for you.

Standards referenced in this topic

Related programme guides: quality control and certification.

Root Cause Lives Upstream of the Inspection Table

Inspection finds defects; it does not stop them. The defects that reach a packing line in an OEM programme almost always originate in one of four places: a pattern or tolerance decision, a material lot that was never qualified, a machine or operator setting that drifted, or handling between stations. Sorting them by origin rather than by symptom is what turns a rejection into a change you can make once. A grinning seam and a zipper that splits look unrelated in an inspection report, and they are frequently the same root cause — a tolerance stack that left the operator no margin.

Defect family, root cause and the control that removes it
Defect familyTypical root causePreventive controlCheckpoint
Panel-to-panel shade variationDye lot mixed at spreadingShade bands per roll, signed reference swatchCutting release
Seam slippage on light shellsStitch density too low for the gsmSPI 7–8 with a 10 mm seam allowanceFirst-piece sign-off
Zipper split after closingWrong slider for the track, or track contaminationIncoming zipper check and a 20-cycle pull testPilot run
Print cracking or peelingCure temperature or dwell out of windowCure log per lot plus a tape adhesion testPost-cure
Strap anchor pull-outNo bar-tack and short seam biteBar-tack plus reinforcement patchTensile test to ASTM D5034
Liner or foam delaminationAdhesive coverage below specCoating weight check and peel testAssembly start

Closing the Loop After a Reject

A rejection is only useful if it produces a written corrective action that survives into the next order. The minimum viable loop has four steps: contain the lot, state the mechanism in physical terms, change one control, and verify the change on the next build. "Operator carelessness" is not a mechanism. "Slider supplied for a #5 track fitted to a #8 chain" is, and it points directly at an incoming-parts check that can be added to the specification.

Three checkpoints carry most of the prevention load. The pre-production meeting is where pattern, tolerances and material references are agreed in writing before a single panel is cut. The first-piece approval catches geometry problems while only one unit exists. The pilot run — typically 20–50 units built on the mass line rather than in the sample room — is where machine settings, jigs and operator sequence are proven at speed. Programmes that skip the pilot run pay for it at final inspection, because sample-room output is made by a different person on different equipment.

Testing standards give the controls something to be measured against. ISO 13934-1 covers tensile properties of the fabric, ASTM D5034 the grab test on the assembled seam, ASTM D751 coated fabric behaviour, and ASTM B117 salt spray the plating on metal hardware. Where hardware carries a child-safety dimension, EN 71-3 and CPSIA set the migration limits, and EN 1811 covers nickel release. Writing the applicable method and pass threshold into the specification means a dispute is settled by a test result rather than by opinion.

Incoming material qualification is the control most programmes skip, and it is the one that prevents the largest single class of escapes. Fabric should be checked for weight, width, shade and coating before it is spread; zipper chain and sliders should be checked for dimensional match before they reach the line; hardware should be checked for plating adhesion before it is assembled. Those three checks take minutes per lot and remove the defects that cannot be reworked once the unit is built.

Cost is the argument that usually decides it. Prevention spend is concentrated and small: a shade band roll check, a jig at USD 300–2,500 where the geometry needs one, and a few hours of pilot-run time. Failure spend is diffuse and large: remake material, a line slot, a missed vessel and, on repeat programmes, a buyer who starts requesting third-party inspection on every shipment. The same arithmetic applies to social and process audits — amfori BSCI and Sedex SMETA findings tend to cluster in the same operational habits that produce quality escapes.

Bring your quality plan to the first conversation rather than the last. Quotes come back in 24–48 hours, and specifying the control plan at that stage costs nothing; adding it after the first bulk run means renegotiating a specification that has already been produced once. Start with the private-label programme structure, then compare prevention with detection in how defects are caught early.

Numbers age badly when copied into dozens of places, so the maintained version of this grid stays on quality control and certification.

Rather than repeat the same matrix here, keep the detailed grading with the central reference on material selection — it lists the acceptance numbers and sampling levels our team works to.